Terms of service
🌿 Karoo Saffron – Terms of Service
Effective Date: 30 June 2025
Welcome to Karoo Saffron! These Terms of Service (“Terms”) govern your use of our website at www.karoosaffron.com (the “Site”) and any purchases made through our online store. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site or services.
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1. Overview
Karoo Saffron (Pty) Ltd is a South African company specializing in premium saffron health supplements and related products. Our website allows you to browse and purchase our range of products securely online.
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2. Eligibility
To use this Site, you must:
• Be at least 18 years old
• Have legal capacity to enter into binding agreements
• Provide accurate and complete information when placing an order
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3. Product Information
We make every effort to display our products and pricing accurately. However, slight variations in color, packaging, or ingredient sourcing may occur due to the artisanal nature of our products. Product descriptions are not intended to diagnose, treat, cure, or prevent any disease.
Please consult a healthcare provider before using any supplement, especially if you are pregnant, nursing, taking medication, or have a medical condition.
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4. Orders & Payments
• Orders placed through the Site are subject to acceptance and availability.
• We reserve the right to cancel or limit orders at our discretion.
• All prices are in South African Rand (ZAR) and include VAT unless stated otherwise.
• Secure payments can be made via credit/debit card, EFT, or other methods as offered at checkout.
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5. Shipping & Delivery
• We aim to dispatch orders within 1–4 working days.
 • Delivery times and costs may vary based on location and courier availability.
• Risk of loss passes to you upon delivery to your address or designated recipient.
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6. Returns & Refunds
Our Return & Refund Policy is available here and forms part of these Terms. We comply with the Consumer Protection Act and offer a 30-day satisfaction guarantee on first-time purchases.
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7. Use of Site
You agree not to:
• Use the Site for unlawful or fraudulent purposes
• Attempt to gain unauthorized access to any part of the Site or its systems
• Post or transmit malicious code, spam, or offensive content
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8. Intellectual Property
All content on the Site—including text, images, trademarks, logos, product names, and design—is the property of Karoo Saffron or its licensors and is protected under copyright and trademark laws. You may not reproduce, distribute, or use any content without prior written permission.
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9. Health Disclaimer
Our products are classified as complementary health supplements (Schedule 0) and are not intended as a substitute for medical advice. The information provided on this Site is for educational purposes only and is not intended to replace professional healthcare consultation.
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10. Limitation of Liability
To the extent permitted by law, Karoo Saffron shall not be liable for any direct, indirect, incidental, or consequential damages arising from:
• Use of our products or Site
• Any delays, inaccuracies, or errors in order fulfillment
• Unauthorized access to or alteration of your transmissions or data
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11. Privacy Policy
Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data in compliance with POPIA (Protection of Personal Information Act).
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12. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.
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13. Governing Law
These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of South African courts.
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14. Contact Information
For any questions or concerns regarding these Terms, please contact us:
📧 info@karoosaffron.com
đź“Ť Based in the Karoo, South Africa