Shipping policy

We want your Karoo Saffron to reach you quickly, safely, and without any surprises at checkout. Here's exactly what to expect.

Where we ship We currently deliver anywhere in South Africa. We don't ship internationally through the online store yet, but if you're outside South Africa, email us at info@karoosaffron.com and we'll see what we can arrange.

Shipping costs

• Orders under R1,000: R95 standard courier
• Orders of R1,000 and over: FREE delivery

That's one flat rate, wherever you are in South Africa, including outlying and rural areas.

When your order ships We pack and dispatch orders within 3–5 business days of payment. Orders placed on weekends or public holidays are processed on the next business day. As soon as your parcel leaves us, you'll get an email with your tracking link.

How long delivery takes Most orders arrive within 3–7 business days of dispatch. Deliveries to outlying or rural areas can take a little longer, up to 7 business days.

Wrong address? Email us straight away at info@karoosaffron.com with the correct details. Once the courier has collected your parcel, we can't change the delivery address.

Not home when the courier arrives? The courier will try to deliver twice. If they can't reach you, they'll get in touch to arrange another time or a pickup point.

Delays Weather, public holidays, and courier backlogs can occasionally slow things down. If your order is running late, let us know and we'll track it down for you.

Damaged or incorrect orders If your parcel arrives damaged or you've received the wrong product, contact us within 48 hours of delivery at info@karoosaffron.com with your order number, a clear photo, and a short description. We'll sort it out as quickly as possible.

See our Refund Policy for full details.