Refund policy
No Returns or Exchanges
Due to the nature of our products — consumable health supplements intended for human ingestion — we are unable to accept returns or exchanges under any circumstances. This policy exists to protect the health and safety of all our customers, as we cannot verify the integrity or storage conditions of products once they have left our facility.
All sales are final.
Consumer Protection Act — Cooling-Off Period
In accordance with the Consumer Protection Act 68 of 2008, customers may cancel an online purchase within 7 days of receipt for a full refund, provided the product is returned in its original, sealed, and unopened condition. Opened or partially used supplements cannot be returned under any circumstances, as we are unable to verify product integrity once the seal has been broken.
Damaged or Incorrect Orders
We take quality seriously. If your order arrives damaged, defective, or if you receive the incorrect product, please contact us within 48 hours of delivery at info@karoosaffron.com with the following:
- Your order number
- A clear photograph of the damaged or incorrect item
- A brief description of the issue
We will assess each case individually and, where valid, offer a replacement at our discretion.
Allergic Reactions or Adverse Effects
If you experience an adverse reaction to any of our products, please discontinue use immediately and consult a healthcare professional. Contact us at info@karoosaffron.com so we can assist you further.
Important Health Notice
We strongly recommend consulting your healthcare provider before using any supplement, particularly if you are pregnant, breastfeeding, on chronic medication, or have a pre-existing medical condition. Our supplements are not intended to diagnose, treat, cure, or prevent any disease.
📩 Need Help or have Questions?
📧 eMail us at info@karoosaffron.com or visit our Contact page at karoosaffron.com/pages/contact.